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We work on a complex subject. That’s why we provide the tools and strategies to help those in crisis, those affected, and those who wish to help. No judgments, no questions asked, just ways to learn.
Learning to Listen
How to Start a Conversation About Suicide
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The Power of Active Listening: How to Truly Hear Someone
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How to Support a Friend in Crisis: Do’s and Don’ts
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Debunking Myths About Suicide Loss Support
There are many misconceptions about grief and suicide loss. Let’s set the record straight. Myth: People who lose a loved one to suicide should be left alone to grieve. Fact: Support from others, including peer survivors, can be essential to healing. Myth: Talking about suicide makes things worse. Fact: Open conversations about suicide loss help survivors process…
Support When You Need It
Tools for Tough Moments: How to Set Boundaries
We’ve all had moments where we know we need to set a boundary, but the words don’t come easily. Maybe we’ve tried before and it didn’t go the way we hoped, or maybe we find ourselves explaining, justifying, or even pleading while hoping the other person will understand and change their behavior. One of the most common challenges with boundaries is this: we often try to set them by telling someone else…
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Tools for Tough Moments: Why Boundaries are Important
We’ve all been there where we’re caught in a moment where something doesn’t feel quite right, but we’re not sure how to respond. Maybe someone is asking more of us than we can give. Maybe we feel stretched thin, overwhelmed, or even a little resentful. And still, we hesitate. We wonder: Should I say yes? Should I say no? What will happen if I disappoint someone? Setting…
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Tools for Tough Moments: How to be There for Someone
Written by: Michelle Gatewood, Deputy Executive Director of CONTACT Care Line. Michelle first joined the organization as Clinical Training Manager, where she supported new crisis staff in building the skills and confidence needed to serve callers, texters, and chatters. Imagine it’s late in the evening and someone you care about is overwhelmed, emotional, pacing, and saying they “can’t…
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How to Support Those in Crisis: 14 Essential Books for Counselors
CONTACT Care Line has hand-selected these resources based on the essential materials we use in our own counselor education and crisis-line training. These fourteen titles are considered the gold standard in our field, offering deep insight into the complexities of crisis support and suicide prevention. Each entry features a complete APA citation alongside a brief…
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Coping & Connection
10 Ways to Show You Care This Season
Sometimes, the most meaningful gifts aren’t things you can wrap. They’re the moments we share, the words we offer, and the small acts that remind someone they’re loved and seen. This season, we’ve gathered 10 simple, heartfelt ways to show you care—no shopping required. 1. Write a letter or note: Take a few minutes to…
How to Set Healthy Boundaries
Setting boundaries can be one of the kindest things we do for ourselves—and for the people around us. Still, it’s not always easy. Whether it’s a friend who texts late into the night, a coworker who expects instant replies, or a loved one who leans on you a little too much, it can feel uncomfortable…
The Role of Community in Suicide Prevention: How You Can Make a Difference
Suicide prevention isn’t just the work of crisis lines or professionals. It’s a community effort—and that includes you. When communities come together, we create safer spaces. We build trust. We notice when something seems off. We start the conversations that save lives. Here’s how you can be part of that: Learn the signs. Withdrawal, mood…
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How to Support Mental Wellness in Older Adults
Mental health is just as important as physical health, especially as we age. Here are some ways to support older adults’ well-being: Encourage regular social interactions through calls, visits, or community groups. CONTACT Care Line’s Reassurance Program provides scheduled check-in calls to offer connection and support, helping to reduce isolation and ensure well-being. Promote physical…
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