The Real Stories
Miss Lucy’s Lifesaving Intervention
Miss Lucy, 91, took a quick tumble and found herself trapped behind the headboard of her bed. For nine hours, she hoped for someone to hear her cries. Fortunately, CONTACT’s daily Reassurance Calls to Miss Lucy meant someone would check in. When she did not answer her daily call or the follow-up call, CONTACT’s safety plan went into action. A rescue squad arrived 15 minutes later to free Miss Lucy, who recovered after a brief hospitalization for dehydration. Sometimes, the calls offer a simple daily human touch, but for Miss Lucy that day, CONTACT Reassurance meant lifesaving intervention.
Frank Stays in Touch
Around 9 every evening, the telephone rings and Frank smiles. At 87, he still lives at home, his scientist’s mind agile even if his body has slowed a bit. The idea of getting a “safety check” didn’t strike his fancy, but a “social call” seemed a good fit. CONTACT Reassurance’s volunteers get his views on the weather, University of Tennessee football, and the latest news. On days that are lonely, they provide a reassuring voice and a chance for a human connection. It helps keep life from slowing down too much.
One summer evening, Richard, 78, suffered from a stroke in his kitchen. Because of his emergency check-in call from CONTACT Reassurance, he has able to receive the emergency services he needed. However, lying in a hospital bed, there was only one thing on Richard’s mind: who will take care of his two dogs, Sandy and Pooh? He adopted his companions from the local shelter and they are the only family he has left. The Reassurance Specialist called again to check on Richard, and he was able to explain his worries. The volunteer contacted a pet transportation service and Richard’s dogs were rescued before the night was over. Richard appreciated CONTACT Reassurance for getting him help in his greatest hour of need, and he was ecstatic to be reunited with his furry friends.
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