Crisis Services
What is the 988 Suicide & Crisis Lifeline?
988 is the national Suicide & Crisis Lifeline, providing 24/7 confidential support for individuals experiencing a mental health crisis, emotional distress, or thoughts of suicide. CONTACT Care Line proudly operates as the local provider for 988 services in Tennessee, as well as a key national partner for chat, text, and Spanish-language phone support.
We are here to listen, provide support, and connect you with the resources you need. At CONTACT Care Line, we are honored to be the heart of 988, offering hope and help when it’s needed most.
Our Services
English Services
As one of Tennessee’s primary providers for 988 services, CONTACT Care Line plays a vital role in supporting English-speaking individuals in crisis. We manage 988 phone services in 15 East Tennessee counties and are the state’s primary center for 988 chat and text support. In addition to our state-level services, we are also part of the national 988 chat and text back-up network, ensuring that anyone, anywhere, can access the help they need.
To access this help and get connected with a trained crisis counselor, call or text 988 or chat online at https://988lifeline.org
Spanish Services
CONTACT Care Line is committed to supporting Spanish-speaking individuals during times of crisis. Our Spanish-language phone service offers a trusted, confidential space for individuals to reach out for support, ensuring they can communicate their needs clearly and receive appropriate care in their preferred language.
To access this help and get connected with a trained Spanish-speaking crisis counselor, call 988, then press 2 for Spanish.
Reasons for Reaching Out
“I’ve been feeling down for a long time and I didn’t think I could go on much longer. CONTACT gave me a different outlook for my future.”
“I am alone and having a panic attack and don’t know what to do. Can you be with me for a few minutes?”
“I was laid off six months ago and my wife is disabled. We have three kids and now we’re out of money for utilities and rent.”
“My husband came home drunk last night and was yelling at me. He’s still asleep but I’m afraid of what will happen when he wakes up.”
“I accidentally caused a kitchen fire and now my kids are after me to sell the house and go to assisted living.”
“My husband died three years ago and I just can’t get over it. My family thinks it’s time for me to move on, but I can’t.”
“I’m sick all the time and I can tell that my family and friends aren’t interested in hearing about it anymore.”
“My kids are 2 and 4 and my wife is out partying with her friends all the time; I work and do all the childcare and I’m exhausted.”
“My wife died and I’ve been really down for a while. I don’t think I want to live without her.”
“The doctor keeps adjusting my medications for bipolar disorder and I just feel like I’m about to lose it all the time.”
CONTACT Care Line’s Tennessee 988 service is funded under a grant contract with the State of Tennessee, Department of Mental Health and Substance Abuse Services.
Uplifting
“I want to say ‘thank you’ to the person I spoke to last night. I was at my wit’s end and she helped me realize that tonight is rough, but tomorrow is a different day…”
“I really felt like I was being heard for one of the first times in my life.”
“I can never thank you enough for helping me so much in my time of need when I had nobody I could turn to.”