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We work on a complex subject. That’s why we provide the tools and strategies to help those in crisis, those affected, and those who wish to help. No judgments, no questions asked, just ways to learn.
Coping Strategies
Self-Help Resources
Tools for Tough Moments: Why Boundaries are Important
We’ve all been there where we’re caught in a moment where something doesn’t feel quite right, but we’re not sure how to respond. Maybe someone is asking more of us than we can give. Maybe we feel stretched thin, overwhelmed, or even a little resentful. And still, we hesitate. We wonder: Should I say yes? Should I say no? What will happen if I disappoint someone? Setting…
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Tools for Tough Moments: How to be There for Someone
Written by: Michelle Gatewood, Deputy Executive Director of CONTACT Care Line. Michelle first joined the organization as Clinical Training Manager, where she supported new crisis staff in building the skills and confidence needed to serve callers, texters, and chatters. Imagine it’s late in the evening and someone you care about is overwhelmed, emotional, pacing, and saying they “can’t…
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How to Support Those in Crisis: 14 Essential Books for Counselors
CONTACT Care Line has hand-selected these resources based on the essential materials we use in our own counselor education and crisis-line training. These fourteen titles are considered the gold standard in our field, offering deep insight into the complexities of crisis support and suicide prevention. Each entry features a complete APA citation alongside a brief…
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Tools for Tough Moments: Support When a Tough Moment Feels Too Big
Written by: Michelle Gatewood, Deputy Executive Director of CONTACT Care Line. Michelle first joined the organization as Clinical Training Manager, where she supported new crisis staff in building the skills and confidence needed to serve callers, texters, and chatters. Sometimes emotional pain, fear, or overwhelm can rise so quickly that it’s hard to know what to do next.…
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