Reassurance Program

Bringing comfort, safety, and support to individuals and families across East Tennessee.

What is the Reassurance Program?

Safety concerns and social isolation can threaten the ability for seniors to safely live independently. The Reassurance Program by CONTACT Care Line offers regular, personalized phone calls to individuals who may be isolated, vulnerable, or in need of daily or weekly connection at no cost to the individual. Designed to foster emotional well-being and safety, our program serves as a lifeline for individuals seeking companionship, safety checks, or encouragement.

Whether it’s a friendly chat, a reminder to take medication, or simply knowing someone is there, our dedicated team is here to brighten someone’s day, every day.

How We Can Help

Every individual is unique, and so is our service. Reassurance calls can include the following elements according to each client’s needs:

Wellness Check-Ins

Regular calls to ensure your safety and well-being.

Social Calls

Friendly conversations to build connection and brighten your week.

Medication Reminders

Gentle reminders to stay on track with your health routine.

How To Get Started

We make it easy to connect with our program! Use the form below to get started:

Refer or Apply Today

Voices of Reassurance

*Some names and details have been changed to maintain anonymity.

Around 9 every evening, the telephone rings and Frank smiles. At 97, he still lives independently, his scientist’s mind sharp, even if his body has slowed. Initially, the idea of getting a “safety call” didn’t appeal to him, but a “social call” felt just right. Now, Reassurance Counselors check in to chat about the weather, the University of Tennessee Volunteers, and the latest news. On the lonelier days, they offer a comforting voice and a much-needed human connection, helping keep life moving forward, even when things have slowed down.

One morning, Lucy slipped and found herself trapped behind her couch. For nine hours, she hoped for someone to hear her cries for help. Fortunately, CONTACT’s daily Reassurance Calls to Lucy meant someone would check in. When she didn’t answer, CONTACT’s safety plan went into action. Emergency services arrived 15 minutes later to help Lucy. Sometimes, Reassurance calls offer a simple daily human touch. That day, CONTACT Reassurance meant lifesaving intervention.

“The Reassurance Program has been a lifeline for my mom. Living alone in a rural area, she sometimes feels isolated, but the regular calls from CONTACT’s volunteers have made all the difference. The friendly conversations not only give her something to look forward to each day, but they also provide peace of mind knowing someone cares. As her daughter, it gives me peace of mind too, knowing that she’s supported and not alone. It’s more than just a check-in; it’s a true connection that brightens her day and keeps her feeling safe and secure.”

Family Member of Reassurance Client

Volunteer with the Reassurance Program

Give the gift of connection by volunteering with the Reassurance Program! As a volunteer, you’ll offer a listening ear and a compassionate voice, creating connections that make a meaningful difference.

Learn More

Contact the Reassurance Program

For questions about Reassurance Program services or volunteering, contact us at:
Phone: 865-214-6103
Email: ReassuranceProgram@contactlistens.org