How to Support a Friend in Crisis: Do’s and Don’ts
When someone you care about is struggling with their mental health or experiencing a crisis, it can be hard to know what to say or do. Your support matters—sometimes more than you know. Here are a few do’s and don’ts to help guide you when someone opens up about their pain:
Do:
- Listen without judgment. Let them talk. Don’t try to fix things right away. Just being heard can be incredibly healing.
- Validate their feelings. You don’t have to understand exactly what they’re going through to say, “That sounds really hard” or “I’m here for you.”
- Encourage professional help. Let them know they can call or text 988 to talk to a trained crisis counselor 24/7.
- Follow up. A text or call a few days later can mean the world. It shows that you care beyond the moment.
Don’t:
- Minimize their pain. Avoid phrases like “It could be worse” or “Just think positive.”
- Make it about you. This moment is about their experience—not how it compares to yours.
- Offer ultimatums. Saying things like “If you don’t get help, I can’t be around you” may increase shame and isolation.
Being present is powerful. And remember, if you’re unsure how to help, you can always reach out to CONTACT Care Line or dial 988 for guidance on supporting someone in crisis