Completion of volunteer training is the first step to becoming a CONTACT Care Line Crisis Line Specialist and responding to calls on the National Suicide Prevention Lifeline (NSPL). Our “Art of Active Listening” training provides hands-on experience helping people from a wide range of backgrounds and experiences. The training program teaches powerful listening skills everyone can use in their daily lives with family, friends, and co-workers. It enables participants to develop empathetic, non-judgmental listening techniques. This training offers important information about how to respond to a variety of problems in skilled, helpful ways. Practice sessions in a supportive, nonjudgmental atmosphere help participants begin to use their new skills and gain confidence as they discover the value of constructive, caring listening and responding. In addition, students complete the Applied Suicide Intervention Skills Training (ASIST) and learn an evidence-based model for providing suicide first aid.
The Art of Active Listening training requires active participation in large and small group discussion, role-play activities, and apprenticeship observation. Course requirements also include independent reading, written reflections, and practice role-plays.
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